Cancelling your Order
You may cancel an order via email to firstname.lastname@example.org. Notice of cancellation must be received within 10 days of placing the order. If the order has been despatched, the goods must be returned to David Smith Jewellery, at the address shown above, in saleable condition and at your own expense. We ask that you use a registered or recorded postal service. You cannot cancel an order once the items have been used; your statuory rights will be unaffected. All refunds will be made to the credit card used to purchase the goods.
Please check your goods on delivery. We take good care to ensure that your order reaches you in good condition but should any items be damaged, please contact us at email@example.com or telephone +44 (0) 1273 478 452 within 7 days and return them to us using a recorded delivery service. We will replace the goods or a refund will be made to the credit card used to purchase the goods.
Incorrect or Incomplete Order
Please check your goods on delivery. If you find that an item is missing or we have made an error (e.g. accidentally sent the wrong products), please contact us via email firstname.lastname@example.org within 48 hours. We will resend the correct products within two working day of receiving your complaint